Shipping & Returns

Thank you for shopping with SAPLE SHOWROOM. Here's what to expect when it comes to shipping and returns.

Shipping

We ship Australia-wide using Australia Post. Orders are processed and dispatched within 1–3 business days of purchase.

Delivery timeframes depend on the Australia Post service and your location, but you can generally expect standard shipping to arrive within 2–7 business days of dispatch.

Shipping costs are calculated at checkout based on your order and delivery address. As soon as your order is dispatched, you'll receive a confirmation email with your Australia Post tracking number.

If your parcel seems lost or delayed, get in touch via our contact page and we'll help track it down.

International Shipping

We also ship internationally via Australia Post. International orders are processed and dispatched within 1–3 business days of purchase, the same as domestic orders.

Delivery timeframes vary depending on your destination and the shipping service selected at checkout, but international parcels typically take around 1–3 weeks to arrive once dispatched. A tracking number will be emailed to you where a tracked service is available to your country.

International shipping costs are calculated at checkout based on your order and delivery address.

Please note that international orders may be subject to customs duties, import taxes, or other fees charged by your country on arrival. These are the responsibility of the customer and are not included in your order total or shipping cost.

Returns

All of our pieces are pre-loved or vintage, so we take care to photograph and describe the condition, measurements, and any flaws accurately before listing each item. Please read the full description and check measurements carefully before ordering, and reach out beforehand if you have any questions.

We do not offer returns or exchanges for change of mind, including incorrect size selection. As most of our stock is one-of-a-kind, we're often unable to offer a replacement even if you'd like a different size or have changed your mind.

This doesn't affect your rights under the Australian Consumer Law. If an item arrives faulty, damaged in transit, or significantly different from how it was described, you may still be entitled to a repair, replacement, or refund. Please contact us within 7 days of delivery with photos so we can sort it out.